At Samespace, we prioritize user experience and promote technological innovation by blending design and technology in a seamless manner. We provide services with unmatched quality and the lowest possible latency thanks to our in-house, self-managed data centers and Origon AI, our exclusive AI stack. Come along as we transform the nexus where innovation and quality meet in design and technology. Samespace Off campus hiring

You will serve as our clients’ initial point of contact when they have technical problems as a Technical Support Advisor. You will be in charge of providing exceptional customer service in addition to identifying and fixing technical issues. Along with strong analytical and problem-solving abilities, the ideal applicant will also possess outstanding interpersonal and communication skills.

Samespace Off campus hiring

Samespace Recruitment Details:

Responsibilities

• Diagnose and resolve technological problems using email, remote desktop applications, and phone calls.
• When necessary, escalate complicated issues to the relevant internal teams; – Keep written records of all client contacts, such as trouble tickets and reports;
• Retain current understanding of the goods and services offered by the organization.
• Remain up to date with emerging technology and market trends – Give management input on the wants, needs, and concerns of the customers

Requirements

• Outstanding writing and verbal communication abilities – Outstanding analytical and problem-solving abilities
  Superb attention to detail and documentation skills;-Capacity to operate in a fast-paced, customer-facing setting.
• A strong drive to learn and develop, coupled with a passion for technology.
  A solid grasp of Linux, networking, and the fundamentals of VoIP is required. Prior tech support experience is advantageous.

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